All crystals are inspected before and after installation for any imperfections. The Trappist-1 features a hesalite crystal. You can check with your local government on their duties rate if this a concern for you. We will do everything in our power to minimize any taxes due, but we can’t forecast what those might be. It depends on your reward and how much stock we have in each facility.Ĭustoms and taxes due will all depend on your country's import tax system. We ship from two different fulfillment centers: Hong Kong or California, USA. Will I be charge customs/duties when I receive my reward? If there is no tracking number or link then your watch is still being produced and will ship as soon as it's ready. NASA Kickstarter backers can use this link to see if a tracking number has been issued yet or recover their survey and see what was chosen. Where can I see if my reward has shipped or what I chose in the survey? Their fundamental obligation to backers is to finish all the work that was promised, honestly address backers’ concerns, and deliver rewards. When a project is successfully funded, the creator is responsible for completing the project and fulfilling each reward to the best of their abilities. Pledges on Kickstarter must be made in good faith. Neither Kickstarter or Xeric offers refunds. When you back a project on Kickstarter, you’re helping create something new - not pre-ordering something that already exists. Kickstarter expect creators to be open and honest with their backers during all stages of their project’s life cycle.Ĭan I get a refund or exchange my reward? One of Kickstarter's biggest expectations for creators is that they regularly update backers on their project’s progress and notify them of any delays or roadblocks that may impact their estimated delivery time. If for some reason you can't find an answer to your question, please email us directly at is Kickstarter different than a store? (taken from KS FAQ section)īackers must understand that Kickstarter is not a store. We decided it's more efficient to add a FAQ section to our site that can be updated with new questions and answers thus enabling backers to easily find answers to their questions. Plus the comment section doesn't display responses/posts the same way on different devices (mobile, mobile app, desktop browser) which makes it difficult for backers to follow along with conversations. Especially when it's generally the same questions being asked over and over again and our responses to those questions are constantly getting buried by more comments asking the same questions. Backers would have to click "Load More" a bunch of times to find the answers. When a campaign's funding time expires, Kickstarter locks down the campaign wall and FAQ section so we aren't able to make updates or add new information. The inability to add to the FAQ section makes communicating on a campaign of this size very difficult. Why aren't you responding to Kickstarter comments? To date we've shipped over 17000 rewards. If you haven't received tracking information, please email so the customer support team can research why. URGENT: Please email us with your backer number and your new shipping address. My reward hasn't shipped and I need to change my address, what do I do? Please read our latest update for the most up to date information
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |